Terms & Conditions

Last updated: October 16, 2026

These Terms & Conditions apply when you visit or make a purchase from AIG Innovation Shop at aiginnovationshop.com. By using the website or placing an order, you agree to these terms. If you do not agree, please do not use the website.

1. About AIG Innovation Shop

AIG Innovation Shop operates this online store and provides its website, product listings, and related services.

For sales questions, contact sales@aiginnovationshop.com. For other support questions, use the contact form on our website.

2. Eligibility and Website Use

You must be legally able to enter into a purchase contract where you live to place an order. You agree to use the website lawfully and not interfere with its operation, security, or availability.

We may restrict or suspend access if we reasonably believe someone is misusing the website, attempting fraud, or violating these terms.

3. Product Listings and Availability

We aim to describe and display products accurately. Product images, colors, and packaging may vary slightly from the items delivered. Product availability can change, and adding an item to your cart does not guarantee it will remain available.

If a product becomes unavailable after you place an order, we’ll contact you about the available options. If we cannot fulfill the order, we’ll cancel it and refund the amount paid for that item.

4. Prices, Currency, and Taxes

Prices and available currencies may vary by location. The currency and total amount shown at checkout before you place your order are the amounts that apply to that purchase, subject to any clearly disclosed taxes, delivery charges, or other fees.

If your payment provider converts the transaction into another currency, its exchange rate or conversion fees may affect the amount shown on your statement. Those charges are set by your payment provider, not AIG Innovation Shop.

We make reasonable efforts to keep prices accurate. If we discover a pricing or listing error affecting your order, we may contact you to confirm whether you want to proceed at the corrected price or cancel for a refund.

5. Orders and Payment

When you place an order, you are making an offer to buy the listed products. You’ll receive an order confirmation, but the order is accepted only when we confirm that it has been processed for fulfillment or shipped.

Payment must be authorized before an order can be processed. You confirm that you are authorized to use the payment method submitted with your order and that the information you provide is accurate.

If we cannot accept or fulfill an order, we’ll notify you and refund any payment received for it. Reasons may include product unavailability, a payment issue, a suspected fraudulent transaction, or an error in the listing.

6. Shipping and Delivery

Available delivery methods, charges, and estimated delivery times are shown during checkout or in the order information. Delivery estimates are not guaranteed unless we expressly say otherwise.

You are responsible for providing a complete and accurate delivery address. Contact us promptly if you notice an address error; we cannot guarantee that an order can be changed after processing.

If your order is delayed, missing, or delivered incorrectly, contact us through the website’s contact form and include your order number. We’ll review the issue and explain the next steps.

7. Returns and Refunds

Returns and refunds are governed by our Returns and Refunds Policy, which forms part of these terms. Please review that policy before placing an order.

Nothing in these terms removes any consumer rights that apply to your purchase under the laws that govern it.

8. Cancellations

Contact us as soon as possible if you want to cancel an order. We’ll try to stop it if it has not entered processing or shipped, but cancellation may not be possible once fulfillment has begun.

If an order cannot be canceled, you may still be able to return it under our Returns and Refunds Policy and applicable law.

9. Accounts and Information

If you create an account, you are responsible for keeping your sign-in details secure and for activity carried out through your account. Tell us promptly if you believe someone has accessed it without permission.

You agree to provide accurate, current information when placing an order or contacting us. Our handling of personal information is described in our Privacy Policy.

10. Intellectual Property

Website content—including text, graphics, logos, and page design—is owned by AIG Innovation Shop or used with permission. You may view and use the website for personal shopping purposes. You may not copy, republish, sell, or commercially exploit website content without written permission, except where the law allows it.

Product names, trademarks, and brand logos may belong to their respective owners.

11. Third-Party Services and Links

The website may rely on third-party services, such as payment processors or delivery providers, and may link to other websites. Those services and websites are operated by their own providers and may have separate terms and privacy policies.

We are not responsible for the content or operation of third-party websites. This does not limit any responsibility we have for fulfilling your order or meeting obligations that apply under law.

12. Website Availability and Changes

We may update, change, or temporarily suspend parts of the website to maintain or improve the service. We aim to keep information current, but we do not guarantee that the website will always be available, uninterrupted, or error-free.

We may update these Terms & Conditions from time to time. The “Last updated” date shows when the current version took effect. Changes apply to future use of the website and orders placed after the updated terms are posted. Your order is governed by the terms in effect when you placed it, unless a change is required by law or you agree otherwise.

13. Liability and Consumer Rights

These terms do not exclude or limit liability where doing so would be unlawful. They do not affect consumer rights that cannot legally be waived or restricted.

To the extent permitted by law, AIG Innovation Shop is not responsible for losses that were not reasonably foreseeable when you placed your order or that result from your misuse of the website. This section does not limit our responsibility for obligations that apply to your purchase under law.

14. Governing Law

These terms are subject to the laws that apply to the seller and your purchase. Any dispute will be handled by the courts or dispute-resolution bodies that have authority under applicable law. Mandatory consumer protections in your place of residence continue to apply where required.

15. Contact

For sales inquiries, email sales@aiginnovationshop.com. For other questions about these terms or an existing order, use the contact form on aiginnovationshop.com.