Returns and Refunds

Last updated: October 16, 2026

At AIG Innovation, we want you to be happy with your purchase. Most physical products may be returned within 30 days of delivery, subject to the terms below. If a product page lists a different return period, that period will apply to that product.

Start a return

To request a return, sign in to your account and open Order History, or email support@aiginnovationshop.com with your order number and the reason for the return. We’ll send you instructions and the appropriate return address or label. Please wait for those instructions before sending anything back.

After your return is approved, ship the item within 14 days using the instructions provided. Keep your tracking information until the return is complete.

Return condition

You may open a product to inspect it. Please return it in its original condition, with all included accessories, parts, manuals, and promotional items. Pack it securely to prevent damage in transit.

For phones, computers, cameras, and other devices that store personal information, back up and remove your data and reset the device before returning it. Remove any accounts, passwords, SIM cards, memory cards, or activation locks.

If an item is missing parts, damaged, or shows use beyond reasonable inspection, we’ll contact you before completing the refund. Any adjustment will reflect the item’s condition and applicable law.

Return shipping

For a return because you changed your mind, you are responsible for the return shipping cost.

If your item arrived damaged, defective, or incorrect, contact us as soon as possible. We’ll review the issue and, when the return is approved, provide a prepaid label or another return method at our expense.

Original shipping charges are not refundable for change-of-mind returns. If the return is due to our error, or applicable law requires it, we’ll also refund eligible shipping charges.

Refunds

After we receive and inspect an approved return, we’ll email you with the outcome. We’ll submit approved refunds to the original payment method within 5 business days. Your bank or payment provider may take additional time to post the funds.

Refunds are issued in the currency used for the order. If your payment provider converts the refund, its exchange rate and fees may affect the amount shown on your statement.

For discounted orders or bundles, the refund will reflect the amount paid for the returned item. If a promotion required several items, returning part of the order may change the discount.

Exchanges and cancellations

To request an exchange, contact us or start a request through Order History. Exchanges depend on availability; if the replacement is unavailable, we’ll explain the available options.

You may request cancellation through Order History before an order ships. If it has already shipped, you can request a return after delivery.

Products not eligible for return

Digital products are not eligible for return. We do not currently offer digital products. If that changes, the product page will explain its return terms before purchase.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or different from what you ordered, contact support@aiginnovationshop.com with your order number and a description of the issue. Photos can help us review the request. We’ll work with you on an appropriate resolution.

This policy does not limit any rights or remedies available under applicable law or product warranties.

Marketplace orders

For purchases from an AIG Innovation marketplace seller, start your request through AIG Innovation using Order History or the support email above. We’ll coordinate with the seller and provide return instructions.

Contact us

Email support@aiginnovationshop.com and include your order number so we can help.